Clipassist was originally designed to save time by giving you easy access to standard clips of text. Hit an F key and you've got a paragraph of text on your clipboard ready to paste without any styling problems.
It still does that. But recent (frequently-requested) improvements have made it useful as a powerful FAQ's / knowledge-base system.
It already allowed you to organise your clips of text in folders. A search box and meta tagging allow you to find the response to a question easily and quickly.
v3.4 is just out and includes the ability to export your FAQs for web. Pages on the peacockmedia site are now generated using this system; eg http://peacockmedia.software/integrity_support.html and http://peacockmedia.co.uk/organise/faqs.html
Less frequently-asked questions are also stored in the system for fast pasting into an email reply.
Version 3.4 is now available for download from http://peacockmedia.co.uk/clipassist/ and shortly on the Mac App Store.