This story is the best laugh I've had for weeks.
I worked for local government for a while and was told "We need to be on Facebook / Twitter" by people who didn't know what Facebook and Twitter were.
I'm sure the same naivety came into play here. Just because you want to engage with people doesn't mean that they are desperate to engage with you. At least not in the way you want.
Of course users were going to find creative ways to abuse the thing. Of course there were going to be bugs and unforeseen / poorly tested trains of events causing awkward error messages.
Read on:
https://www.theguardian.com/technology/2018/feb/01/matt-hancock-mp-app-released
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